Last Updated: 12 September 2026
At Bunonkatha, we want you to be happy with every purchase. However, if you are not completely satisfied with your order, you may request a return or exchange in accordance with the policy below.
1. Return & Exchange Window
We accept return or exchange requests within 7 days of delivery of the product.
The return/exchange request must be raised within 7 days from the date the order is delivered.
Products received after the applicable return period may not be eligible for return or exchange.
2. Eligibility for Return
To be eligible for a return or exchange, the product must:
- Be unused and unworn.
- Not have been washed, altered, ironed, or damaged by the customer.
- Have all original tags and labels attached.
- Be returned in its original packaging, wherever applicable.
- Be in the same condition in which it was received.
Bunonkatha reserves the right to reject a return if the product does not meet the above conditions.
3. Products Not Eligible for Return
The following products may not be eligible for return or exchange:
- Products marked as Non-Returnable on the product page.
- Products that have been used, washed, altered, or damaged.
- Products returned without original tags or packaging.
- Products damaged due to improper handling or care after delivery.
- Any personalised or customised products, if applicable.
Products purchased during special sale or clearance offers may have different return conditions. Please check the product page before placing your order.
4. Damaged, Defective or Wrong Product
If you receive a product that is:
- Damaged,
- Defective,
- Different from what you ordered, or
- Missing any item,
please contact us within 48 hours of delivery.
We may request photographs or videos of the product, packaging, shipping label, and other relevant details to verify the issue.
After verification, Bunonkatha may provide a replacement, exchange, or refund, depending on the nature of the issue and product availability.
5. How to Request a Return or Exchange
To request a return or exchange, please contact our customer support team with:
- Order Number
- Name used for the order
- Product name
- Reason for return/exchange
- Relevant photographs/videos, if required
Our team will review the request and inform you whether the product is eligible for return or exchange.
Once the return is approved, the product must be handed over according to the return instructions provided by Bunonkatha.
6. Return Shipping Charges
For returns due to change of mind, size preference, colour preference, or any other customer-related reason, return shipping charges may be applicable.
For products that are damaged, defective, or incorrectly delivered due to our error, Bunonkatha will arrange the return process where applicable.
Any applicable return shipping charges will be communicated to the customer before processing the return.
7. Refund Policy
Once the returned product is received and successfully inspected, we will process the refund for eligible orders.
Refunds will generally be processed within 5–7 business days after the returned product passes our quality inspection.
The refund will be made through the original payment method wherever possible.
For Cash on Delivery (COD) orders, customers may be required to provide valid bank account details or another supported refund method.
The time taken for the amount to reflect in the customer’s account may vary depending on the bank or payment service provider.
8. Shipping Charges
Original shipping charges, if any, may not be refundable for returns due to customer preference or change of mind.
If the return is due to a wrong, damaged, or defective product received from Bunonkatha, the applicable shipping charges may be refunded subject to verification.
9. Exchange Policy
Exchange requests are subject to product availability.
If the requested size, colour, or product is unavailable, Bunonkatha may offer an alternative solution or refund, subject to the applicable return conditions.
Only eligible products in unused and original condition will be accepted for exchange.
10. Cancellation Policy
Orders may be cancelled before they are dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return process after delivery.
For prepaid cancelled orders, eligible refunds will be processed through the original payment method.
11. Return Inspection
All returned products are subject to quality inspection.
If the returned product is found to be used, washed, damaged, altered, missing tags, or otherwise not in its original condition, the return may be rejected and the product may be sent back to the customer.
12. Refund Delays
If you have not received your refund within the expected timeframe, please first check with your bank or payment provider.
If the refund is still not reflected, you may contact Bunonkatha’s customer support team with your order details.
13. Contact Us
For any questions regarding returns, exchanges, refunds, or cancellations, please contact us through the contact details provided on our website.
Bunonkatha
Kolkata, West Bengal, India
Website: www.bunonkatha.com
We reserve the right to update or modify this Refund & Return Policy from time to time. Any changes will be published on this page.